At Vellano, we want you to be completely satisfied with your car accessories. If you need to send an item back, our straightforward return process ensures a hassle-free experience for all our customers in the United States.
Return Window
You have 30 days from the date your order is delivered to request and initiate a return.
Eligible Product Condition
To qualify for a return, your item must be in new, unused, and resalable condition. Products must be returned in their original, undamaged packaging alongside all included components, hardware, and manuals.
Return Shipping & Fees
- Return Shipping Cost: We offer Free Returns. We will provide you with a prepaid return shipping label at absolutely no cost to you.
- Restocking Fee: We do not charge any restocking fees on returned items.
How to Start a Return
- Send an email to info@vellano.site with your order number and the reason for your return.
- Our support team will review your request and email you a free prepaid return shipping label along with simple packaging instructions.
- Securely pack the item, attach the provided label, and drop the package off at the designated carrier location.
Damaged, Defective, or Incorrect Items
If you receive a product that is defective, damaged in transit, or simply the wrong item, please contact us immediately. Email clear photos of the defect or damage, along with photos of the packaging, to info@vellano.site. We will quickly arrange for a free return and immediately send out a replacement or issue a full refund based on your preference.
