Effective Date: August 1, 2026

At VELLANO, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help. Please review our Refund & Returns Policy below to understand the eligibility, process, and conditions for returns and refunds.

By placing an order with VELLANO, you agree to the terms outlined in this policy.

Return Eligibility

You may request a return if:

• The item is damaged upon delivery.
• You received the wrong product.
• The item has a manufacturing defect.
• The product is unused, in its original condition, and returned with its original packaging.

To be eligible for a return, requests must be submitted within 30 days of receiving your order.

Non-Returnable Items

For hygiene, safety, and quality reasons, the following items cannot be returned unless they arrive damaged or defective:

• Used products
• Items damaged due to customer misuse
• Products with missing parts or original packaging
• Final sale or clearance items (where applicable)
• Gift cards (if offered)

How to Request a Return

To initiate a return:

1. Contact our customer support team with your order details.
2. Include your order number and the reason for your return request.
3. If applicable, provide clear photos showing the issue.
4. Wait for return instructions before sending your item.

Returns sent without prior approval may not be accepted.

Refund Process

Once your returned item is received and inspected, we will notify you of the status of your refund.

If approved:

• Your refund will be processed to your original payment method whenever possible.
• Processing times may vary depending on your bank or payment provider.

Exchanges

If you receive a defective, damaged, or incorrect item, we may offer:

• A replacement item.
• An exchange for the same product (subject to availability).
• A full refund when a replacement is not available.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us as soon as possible after delivery.

Providing clear photos of the product and packaging will help us resolve your request more quickly.

Return Shipping

If the return is due to our error, such as receiving the wrong or damaged product, we may cover the return shipping costs where applicable.

For returns requested for other reasons, customers may be responsible for return shipping charges unless otherwise stated.

Late or Missing Refunds

If you have not received your refund:

• Check your bank account again.
• Contact your credit card provider, as processing times may vary.
• Reach out to your bank for additional information.

If you have completed these steps and still have not received your refund, please contact our customer support team.

Order Cancellations

Orders may be canceled before they have been processed or shipped.

Once an order has been shipped, it cannot be canceled and must follow the return process outlined in this policy.

Policy Updates

We reserve the right to update or modify this Refund & Returns Policy at any time. Any changes will be posted on this page with a revised Effective Date.

Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact our customer support team through our Contact Us page or our official support email.

Thank you for choosing VELLANO.