Welcome to Our Store
Effective Date: August 1, 2026
At VELLANO, we are committed to providing a secure, smooth, and reliable payment experience. This Payment Policy outlines the payment methods we accept, how payments are processed, and important information regarding your transactions.
By placing an order on our website, you agree to the terms outlined below.
We accept secure payment methods that may include:
Available payment methods may vary depending on your location.
Your payment security is our priority.
All transactions are processed through trusted and encrypted payment gateways that comply with industry security standards. We do not store your complete payment information on our servers.
When you place an order, your payment may be authorized before your order is processed.
If authorization cannot be completed, your order may be delayed, canceled, or declined until successful verification is received.
Once your payment has been successfully processed, you will receive an order confirmation email containing your purchase details.
If you do not receive a confirmation, please check your spam or junk folder before contacting our customer support team.
All prices displayed on our website are shown in the applicable currency selected for your region.
Prices are subject to change without prior notice. However, once an order has been successfully placed and payment is completed, the purchase price will remain unchanged for that order.
Applicable taxes will be calculated during checkout where required by law.
For international orders, customers are responsible for any customs duties, import taxes, or additional fees imposed by their local authorities.
A payment may fail due to:
If your payment is declined, please verify your payment information or contact your bank before attempting your purchase again.
Approved refunds will be issued using the original payment method whenever possible.
Refund processing times may vary depending on your financial institution or payment provider.
For complete refund information, please refer to our Refund & Returns Policy.
To protect both our customers and our business, we reserve the right to review, verify, or cancel any order that appears suspicious, fraudulent, or unauthorized.
Additional identity verification may be requested before an order is approved.
If you have any questions regarding payments, billing, or transaction issues, please contact our customer support team through our Contact Us page or our official support email.
Thank you for shopping with VELLANO.