Welcome to Our Store
Effective Date: August 1, 2026
At VELLANO, we are committed to delivering your order safely and efficiently. This Shipping Policy explains our order processing times, shipping methods, estimated delivery timeframes, and other important shipping information.
By placing an order through our website, you agree to the terms outlined in this policy.
All orders are processed after payment has been successfully confirmed.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information (where available).
Estimated delivery times may vary depending on your location.
Please note that these are estimated delivery times and are not guaranteed.
Shipping costs are calculated during checkout based on your delivery location and selected shipping method.
From time to time, VELLANO may offer free shipping promotions on eligible orders.
Once your order has been dispatched, tracking details will be sent to your email whenever tracking is available.
Tracking updates may take up to 24–48 hours to appear after shipment.
While we strive to deliver every order on time, delays may occur due to factors beyond our control, including:
We appreciate your patience should any unexpected delays occur.
Customers are responsible for providing accurate shipping details during checkout.
If an incorrect or incomplete address is provided, your shipment may be delayed, returned, or canceled. Additional shipping charges may apply for reshipment.
If your order arrives damaged or appears to be lost during transit, please contact our customer support team as soon as possible.
We will work with the shipping carrier to investigate the issue and help provide an appropriate resolution.
International shipments may be subject to customs duties, import taxes, or other local fees imposed by the destination country.
These charges are the responsibility of the customer unless otherwise stated.
Some products may not be available for shipping to certain countries or regions due to carrier limitations or local regulations.
If shipping restrictions apply to your order, we will notify you as soon as possible.
We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with a revised Effective Date.
If you have any questions regarding shipping, delivery, or order tracking, please contact our customer support team through our Contact Us page or our official support email.
Thank you for choosing VELLANO.